You and Your General Practice (YYGP) Charter You and Your General Practice
This page explains what you can expect from your GP Practice, and how you can help your GP Practice, so you get the best from the National Health Service (NHS)
What to expect from your GP Practice
- High standards of care and support for all patients
- Resepct for your privacy and confidentiality
- Clear information about services and how to access them
- Opportunities to give feedback and raise concerns
How you can help your Practice
- Keep contact details up to date
- Attend appointments or cancel if you can't make it
- Use online services where possible
- Be respectful to staff and other patients
Giving feedback or raising concerns- Your GP Practice is the first point of contact for feedback or concerns
- You can speak to a member of staff at your Practice
- Use the Practice's feedback or complaints process -This can be found in the complaints section on this website.
Not comfortable giving feedback directly?
You can contact NHS West Yorkshire Integrated Care Board (ICB) Who oversee GP services in West Yorkshire by clicking the following link https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice