Appointments

PATCHS is the new easy way for you to contact your GP practice online. PATCHS has been designed by GPs to make it easier to contact your practice and save you time.

Just answer a few simple questions and PATCHS gets you the help you need quickly.

You can use PATCHS to contact your GP practice for health advice, condition monitoring, repeat prescriptions, fit notes, appointment bookings, and more...

PATCHS provides lots of benefits including being able to make requests in your own time, avoid telephone queues and waiting rooms, and getting quick responses. PATCHS also helps patients who struggle to contact their GP practice using the telephone or in-person. This includes patients who have hearing or speaking impairments, anxiety, and who speak English as a second language.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01484 721102, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our Practice online system - SystmOnline
• phone us on 01484 721102, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am 
• use your NHS account (through the NHS website or NHS App)

We offer early morning appointments from 7.00am one day a week with a GP or Practice Nurse.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone,  can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01484 721102, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Patients can also attend a walk-in centre - see our opening times page for more information.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond although we can not guarentee this may always be possible.
• if you would prefer to consult with the doctor or nurse by phone or face-to-face, 
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.